KOBIE CALL CENTER WINS
2024 STEVIE® AWARD FOR SALES & CUSTOMER SERVICE
18th annual awards will be presented on April 12 in Las Vegas
[ST. PETERSBURG, FLA] – March 12, 2024 – Kobie was named a Finalist in the Best Customer Satisfaction Strategy category in the 18th annual Stevie® Awards for Sales & Customer Service, and will ultimately be a Gold, Silver, or Bronze Stevie Award winner in the program. Kobie’s loyalty-centric Call Center leveraged strategies that have resulted in customer satisfaction metrics above industry standards to earn this recognition.
The awards are presented by the Stevie Awards, which organizes several of the world’s leading business awards shows including the prestigious American Business Awards® and International Business Awards®.
Kobie’s submission for Best Customer Satisfaction Strategy featured impressive achievements that can be attributed to innovative features and loyalty-specific training for Call Center agents. For example, after implementing several strategic initiatives between 2021 and 2023, Kobie’s Call Center recognized an average post-call survey score of 94% compared to the industry average of 77%.
“We are so proud of the Kobie Call Center for dedicating themselves to exemplifying loyalty-building customer service.” expressed Danielle Imbody, Associate VP of Kobie’s Call Center.
Imbody and her team of loyalty leaders support both strategic services and loyalty technologies at Kobie, serving as a brand extension for clients during pivotal moments for their customers. Kobie’s Call Center agents capture Voice of Consumer Data that helps contribute to brand growth at the enterprise level.
More than 2,300 nominations from organizations of all sizes and in virtually every industry, in 47 nations and territories, were evaluated in this year’s competition. Finalists were determined by the average scores of more than 200 professionals worldwide, working in seven specialized judging committees. Entries were considered in more than 90 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year.
“2024 Finalists have every reason to be proud of their achievements and the recognition they’ve received from the Stevie judges,” said Stevie Awards president Maggie Miller.
“This transformative journey has taken us years to achieve, and while our clients have directly benefited from the high-quality work of the team, I am thrilled all the hard work is also being recognized among our industry peers.” said Imbody.
About Kobie
As a trusted partner for more than 30 years, Kobie delivers market-leading, end-to-end loyalty solutions designed to enable customer experiences for the world’s most successful brands. With a strategy-led, technology-enabled approach, Kobie is consistently named an industry leader by Forrester with a mission of growing enterprise value through loyalty for clients.
Reaching more than 330 million consumers through loyalty, Kobie’s solutions are robust, but our philosophy is simple. The thoughtful design of proven solutions coupled with extensible, scalable, and configurable technology leads to a seamless customer experience. We bring strategic tools and frameworks to design programs that deliver results, and leverage our proprietary technology, Kobie Alchemy® Loyalty Cloud, to deliver and measure loyalty experiences. To learn more about partnering with Kobie, visit www.kobie.com.
About The Stevie Awards
Stevie Awards are conferred in nine programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business, the Stevie Awards for Sales & Customer Service, and the new Stevie Awards for Technology Excellence. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com.
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