Travel & Hospitality.

It is hard to know your customer's preferences when all of them have changed.

The travel vertical was arguably one of the most impacted industries by COVID. Customer profiles have indelibly changed, and travel brands are still dealing with ongoing modifications to global policies which impact experience delivery to their customers. Kobie is helping travel companies react to this unprecedented amount of change through flexible loyalty strategies that can adapt on demand

In travel, we often start with Kobie’s proprietary Emotional Loyalty Scoring® (ELS) toolkit. This tool helps travel brands begin re-creating their customer profiles around a critical data point – their customer’s emotional motivation toward their brand. Using ELS to deliver emotional loyalty as a data input, instead of thinking of emotional loyalty solely as a program output, is a critical first step towards aligning with your customers again

Kobie leverages the understanding of your customers emotional mindset to ensure your ability to deliver personalized moments of exclusivity, reciprocity, and frictionless convenience whether it be in the rewards experience, partner experience,  communications, and other member journeys. Travel loyalty strategies are changing as the industry re-ignites, and the role of the co-brand relationship has become even more important in a post-Covid world. Do you have access to differentiated tools that help you know what to do next, and a partner that can help deliver these new experiences? Kobie can help. 

Martha Cohen

VP, Client Services, Travel & Hospitality

Are you ready to see what a next-gen loyalty program can do for you business?

Our team is here to help you drive customer engagement that matters

Connect with Kobie.