Discounts don't drive loyalty, seamless experiences do

Never has the unifying power of loyalty been as critical in retail than it is today. Retailers need to drive customer engagement and retention while consumer preferences and habits are changing at lightning speeds. Delivering customer value, derived from deep consumer insights, translated across integrated digital and offline channels, is what Kobie does best.

No industry has experienced as much change as retail, in terms of ways to engage with customers and deliver to them what they need, how they need it. All with one goal in mind – increase basket size and increase transactions, now and in the future. However, after this period of extended disruption, your customers are open to switching brands now more than ever.  

Your member promise needs to reflect your brand promise in order to develop a relationship with your customers they can count on. Loyalty strategies should be leveraged to drive your customer’s engagement with new payment, channel, and delivery options. The decision to invest in loyalty for retailers is a matter of survival. Let Kobie show you how to leverage your investments and drive the maximum return in terms of retail customer loyalty.

Tania Tawil

VP, Client Services, Retail & QSR

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Kobie Named a Forrester Leader

Kobie has been named a Leader in The Forrester Wave™ Loyalty Technology Solutions, Q1 2023 Report.

In its evaluation, Forrester noted "with a full suite of technical and strategic services, Kobie offers some of the strongest services support in this evaluation."