by David Andreadakis | Apr 24, 2013 | Customer Experience & Engagement, Travel & Hospitality archive
There’s no denying it’s been a rough few months for airlines – not for their bottom lines, but in traveler perceptions. Delta Air Lines recently ended its policy of allowing SkyMiles members to pass on unused points to relatives after their death. The merger of...
by David Andreadakis | Feb 27, 2013 | Retail Archive
For Toys “R” Us, February has not been a good month. The global retailer’s CEO, Gerald Storch stepped down after the company failed to hit revenue targets, as well as lackluster same store and overall store sales during the 2012 holiday season. While Toys “R” Us’...