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[Infographic] The History of Loyalty

Over the past 120 years, “customer loyalty” has evolved from a personal relationship between storekeepers and shoppers, to a 20th Century monologue delivered by mass media, and back to a new kind of one-to-one relationship – a dialogue driven by empowered consumers.  Enjoy our infographic and be sure to download the full whitepaper here.

The History of Loyalty Infographic
Presented By Kobie Marketing: Experience Loyalty

 

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