My “Customer Experience” Experience: Buttons

Sep 21, 2011

On a recently trip to Dallas, I was invited out by my brother and sister to a trendy spot called Buttons. The name didn’t say much to me, but it was quality time with Rhonda and Joe that doesn’t happen nearly often enough, so I was excited to have  an adult night on the town.

The first thing I noticed about Buttons was the abundance of beautiful people of all ages.  From the moment we exited the car and received a courteous andenthusiastic greeting from the valet, to our approach to the front door I knew we were in for a good time. The  strong beats pumping through the outdoor speakers set the tone, and, I knew I had arrived at a place that understood how to deliver a stellar customer experience before patrons ever entered the facility.

The atmosphere was first rate, but I was equally impressed by the food and service. We started with the best calamari I’ve ever tasted (it was long strips, as opposed to the traditional little rings) and then one of the house favorites arrived – Fried Chicken and Waffles. Holy smokes, it was one of the best meals I’ve ever eaten. I’ve never had the experience of dining at Roscoe’s Chicken and Waffles – the grandfather of this fabulous dish – but if it’s better than Buttons, I doubt I’d be able to push myself away from the table.

Atmosphere, customer friendly associates and fabulous food! I had a great time at Buttons and I can’t wait to go back during my next trip to Dallas.

Rating: 9 out of 10 Custpies (A Custpy is my term for a customer experience star and I’ll explain more in a future post)

Recommendation: The experience was amazing, as I’ve detailed above. I definitely will go back and recommend others give it a try. The only room for improvement was music that bordered on too  loud, especially as we were trying to have conversation during dinner. Taking it down a decibel could earn Buttons the first perfect 10 score of the new Custpy era.