Deliver personalized loyalty experiences
Plug and play loyalty touchpoints
Deliver personalized loyalty touchpoints at the right time to drive engagement and ROI at scale. Kobie Alchemy® Producer enables member profile management, redemption, servicing, and member communications that are fueled through data and decisioning.
Optimized member management
Put your members’ in the driver’s seat with easy access to manage their loyalty profile, account, and rewards redemptions. Built as an extension of your brand marketing, our member portal is personalized, responsive, and integrated with advanced analytics. Optimize both your members’ experience and your data capture through Producer.
Engage members from acquisition, between transactions, and other milestones with highly personalized communications throughout their loyalty experience. Communicate at scale and with ease via no-code, triggered and planned emails, SMS, and web communications. Our segment and campaign builder functionality allows marketers to create, execute, and save audience segments, as well as schedule emails using timers, events, and trigger as part of the campaign flow. This means your members receive personalized communications with results that are measured in real-time, via our technology or connecting to yours through APIs.
Loyalty-centric customer service
Don’t miss the opportunity to get to know your members better through service experiences, or risk a lack of expertly trained support during the times that matter most. Our Contact Center serves as loyalty-specific customer service that integrates with your broader service strategy. Kobie’s loyalty agents achieve a 97% first-call resolution rate, a 94% satisfaction rate, and are trained to elevate crucial voice of consumer data via intuitive, real-time dashboards.
Give your members’ access to rewards and experiences that matter the most to them. Powered by Kobie’s expansive set of partner APIs, Rewards Marketplace addresses the fundamental loyalty need of rewards optionality by creating a digital marketplace where program members can browse, search, and ultimately redeem from over 800K+ engaging rewards that include rewards categories such as travel, merch, gift cards, cash back and more.