Services
Strategic Design
Experience Management
Loyalty Performance
Products
by Bram Hechtkopf | Jun 13, 2011 | Customer Experience & Engagement, Telecommunications Archive
The Good, The Bad, The Ugly and The Redeemed Throughout my daily adventures, both personal and professional, I encounter many of the nation’s leading brands. Some of these experiences are good and some are bad. Unfortunately, most of them are just moderate, while a...