by Katie Showalter | Dec 4, 2023 | Blog, Customer Experience & Engagement, Loyalty Marketing, Loyalty Strategy, Retail, Services, Technology, Trends
The holiday season is a crucial time for brands to maximize customer loyalty and drive repeat purchases. With the right strategies in place, brands can capitalize on the shopping frenzy and create lasting connections with their customers beyond the holiday season....
by Rachel Podos | Dec 5, 2022 | Blog, Retail, Trends
As we put the 2022 holiday season behind us, trends and insights from the biggest shopping days of the year come to the surface. From Adobe, to Mastercard, to the Wall Street Journal and more, here are some key takeaways to consider as 2023 retail planning is...
by Kobie Marketing | Aug 8, 2016 | Entertainment Archive
Pokémon Go became a social phenomenon overnight. Marketers took notes, while the Pokémon brand delivered on its promise of “got to catch them all”. People took to the streets and embraced innovation, even while sometimes not looking where they were going....
by Kobie Marketing | Dec 8, 2015 | Customer Experience & Engagement, Retail Archive
What is a Customer Experience Strategy? A customer experience strategy is a blueprint of the customer experience (CX) that you want to deliver to your customers. What is customer experience and what are some examples of customer experience strategy executed? Be sure...
by Kobie Marketing | Dec 1, 2015 | Customer Experience & Engagement, Retail Archive
Anthropologie, Sugared & Spiced Holiday 2015 Window, Portland Oregon | Source: Facebook According to Gartner by 2016, 89% of companies expect to compete mostly on the basis of customer experience. So what is ‘Customer Experience’? Customer Experience CX, is the...