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by Bram Hechtkopf | Dec 6, 2011 | Travel & Hospitality archive
Norwegian Cruise Line announced the first major shift in the structure of its rewards program since 2005 with changes in the way passengers earn points. The new Latitudes Rewards program used to reward one point for every cruise taken, but now awards one point for...by Bram Hechtkopf | Oct 31, 2011 | Customer Experience & Engagement, Travel & Hospitality archive
Southwest Airlines has made its reputation on being different than the legacy carriers, even some of its low-cost competition. Not only do they have generally happy flight crew who turn the pre-flight safety announcements into mini-skits, but they have refrained from...