by Kobie Marketing | Apr 24, 2013 | Customer Experience & Engagement, Travel & Hospitality archive
There’s no denying it’s been a rough few months for airlines – not for their bottom lines, but in traveler perceptions. Delta Air Lines recently ended its policy of allowing SkyMiles members to pass on unused points to relatives after their death. The merger of...
by David Andreadakis | Apr 24, 2013 | Customer Experience & Engagement, Travel & Hospitality archive
There’s no denying it’s been a rough few months for airlines – not for their bottom lines, but in traveler perceptions. Delta Air Lines recently ended its policy of allowing SkyMiles members to pass on unused points to relatives after their death. The merger of...