by Kobie Marketing | Apr 24, 2013 | Customer Experience & Engagement, Travel & Hospitality archive
There’s no denying it’s been a rough few months for airlines – not for their bottom lines, but in traveler perceptions. Delta Air Lines recently ended its policy of allowing SkyMiles members to pass on unused points to relatives after their death. The merger of...
by David Andreadakis | Apr 24, 2013 | Customer Experience & Engagement, Travel & Hospitality archive
There’s no denying it’s been a rough few months for airlines – not for their bottom lines, but in traveler perceptions. Delta Air Lines recently ended its policy of allowing SkyMiles members to pass on unused points to relatives after their death. The merger of...
by Kobie Marketing | May 8, 2012 | Loyalty Strategy, Restaurant & Dining
There’s nothing like opening a blog post with a title that combines Automats – the cool-to-kitschy precursor to fast food restaurants – with a nod to culinary science fiction and Star Trek. The title comes as a response to a recent MediaPost article that gives a...
by Kobie Marketing | Oct 7, 2011 | Customer Experience & Engagement, Loyalty Marketing
I was checking email and some social sites last night and saw a post on LinkedIn making reference to “missing Steve Jobs.” I thought it was a comment about his announcement to retire from leadership at Apple this past month until I read further and...