by Kobie Marketing | May 8, 2012 | Loyalty Strategy, Restaurant & Dining
There’s nothing like opening a blog post with a title that combines Automats – the cool-to-kitschy precursor to fast food restaurants – with a nod to culinary science fiction and Star Trek. The title comes as a response to a recent MediaPost article that gives a...
by Bram Hechtkopf | Jun 16, 2011 | Customer Experience & Engagement
The Good, The Bad, The Ugly and The Redeemed – Part 2 Like most Americans, I have raised my antenna on the customer experience. In my last post, I reported on examples of “Good” and “Bad” experiences, citing the Elysian Hotel in Chicago and AT&T U-verse. As...