by Kobie Marketing | Dec 20, 2013 | Loyalty Marketing, Telecommunications Archive
According to academics at the University of Scranton, about 45% of Americans make New Year’s resolutions, yet only 8% actually achieve what they set out to accomplish. Most fail within less than a month. Reasons for our collective failure are many. But some of the...
by Bram Hechtkopf | Jun 13, 2011 | Customer Experience & Engagement, Telecommunications Archive
The Good, The Bad, The Ugly and The Redeemed Throughout my daily adventures, both personal and professional, I encounter many of the nation’s leading brands. Some of these experiences are good and some are bad. Unfortunately, most of them are just moderate, while a...