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by Bram Hechtkopf | Jun 16, 2011 | Customer Experience & Engagement
The Good, The Bad, The Ugly and The Redeemed – Part 2 Like most Americans, I have raised my antenna on the customer experience. In my last post, I reported on examples of “Good” and “Bad” experiences, citing the Elysian Hotel in Chicago and AT&T U-verse. As...