by Kobie Marketing | Jul 22, 2013 | Travel & Hospitality archive
For the past 23 years, business scholars at Wichita State and Purdue universities have been analyzing the performance of US airlines based on metrics such as percentage of on-time arrivals, mishandled bags and consumer complaints about overselling, reservation issues...
by Bram Hechtkopf | Oct 17, 2011 | Financial Services, Loyalty Marketing
The ATPS/Cobrand conference held last week in Toronto offered both new and old to anyone in attendance. The old was delivered in the form of history as Steven Grosvald, the virtual Godfather of frequent flyer programs, shared tales of how he and his colleagues guided...