DALLAS – September, 2018 – Kobie, a global leader in customer loyalty marketing solutions and reward program technology and services, announced today the opening of a new office in the Dallas metropolitan area.
The Dallas location is staffed with 35 highly trained teammates who provide one-on-one support to Kobie clients’ loyalty program members via phone and email – ensuring members receive seamless, top-notch loyalty experiences. Since opening in June, the agents have handled more than 30,000 customer interactions for Kobie clients.
“It’s important that we get closer to our client’s best customers, so that we can deliver integrated, personalized experiences for them, and listen to their needs. To execute on our customer-centric growth strategy and deliver on our commitment to our clients, we knew we needed to expand our customer service operations,” said Bram Hechtkopf, CEO of Kobie. “The opening of the second contact center location allows us to continue building out our core capabilities while delivering seamless, high-touch customer experiences for our clients.”
Kobie made the decision to bring all call center operations in-house in late 2015 and opened its first contact center in 2016, growing its St. Petersburg footprint by 10,000 square feet and adding over 130 team members. Kobie will add 30 more teammates at the new Dallas location by end of year as it plans to expand the scope of its services and the number of clients served there. Mike Granberry, contact center director, will be the operational leader for the Dallas Center. Kobie also plans to add staff in Dallas for other parts of its technology and professional services operation.
The opening of the Dallas contact center follows a year of milestones and impressive growth for Kobie. Last month Kobie was recognized on the Inc. 5000 list of fastest-growing companies for the eighth time.
The company – which has grown 164 percent in revenue over the past three years – last year increased its team by almost 25 percent in St. Petersburg alone and now counts approximately 450 team members.
Kobie is a loyalty marketing company that designs, builds, supports and optimizes customer experiences for many of the world’s most successful brands. Kobie believes in building relationships by deepening the emotional and behavioral connections brands have with their customers. Their integrated and innovative loyalty solutions deliver the most impactful results for their clients’ bottom line. To learn more, visit kobie.com.