loyalty management
Drive ROI with AI-powered precision
Configure, manage, and measure loyalty outcomes.
Loyalty Management
Loyalty Management gives you full control and visibility over your program, enabling the orchestration of program rules and offers in minutes to drive customer experiences. Enable full liability transparency with our differentiated liability ledger that tracks cost and attribution for every single point from earn to burn.
Marketers, business owners, and tech teams can use an intuitive interface, dashboards, simulators, and benchmarking tools to forecast, measure, and manage ROI with confidence. Additionally, they can use Bonnie—your AI Loyalty Assistant with conversational UX and proprietary expertise—to unlock speed to value and optimize your loyalty strategy from the inside out.
Bonnie®
KALC’s AI Loyalty Assistant that guides users in building, managing, and optimizing their loyalty strategy via an intuitive conversational interface.
Member Preference Center
A digital experience that enables members to update their profile details and set their communication preferences so they can tailor their experience to what matters most.
Member Referral Management
Manage all aspects of your brand’s approach to using offers, benefits and rewards to grow your loyal customer base through customer referral and advocacy.
Loyalty Intelligence Dashboards
Access real-time, actionable insights into program performance, member engagement, and ROI through intuitive, data-rich visualizations.
Loyalty Health Monitoring
Monitor and benchmark the overall health of your loyalty strategy across a combination of business and consumer value metrics.
Loyalty Customer Care
An expert Tier 1 and Tier 2 loyalty care solution that accelerates issue resolution and deepens emotional loyalty with your customers.
Enhanced Loyalty Fraud Management
AI-powered monitoring of customer behavior and telemetry to detect anomalies and reduce fraud costs.
Loyalty Experience Engine
Set up and orchestrate every aspect of your loyalty strategy – tiers, offers, rewards, and more – with no-code configurability and end-to-end traceability.
- Setup & configuration
- Audiences
- Offers & promotions
- Tier management
- Rewards
- Role-based access control
- Liability ledger/management
Composable, end-to-end technology
More Solutions
Our Zero Party Data Hub captures, consolidates, and activates customer data for advanced segmentation and personalization. With gamification, preference centers, and AI-ready architecture, ZPD Hub powers Panoramic Customer Profiles™ to drive smarter engagement. Learn more >
With Loyalty Data Engine, transforms loyalty marketing by unifying and continuously enriching customer data across both members and non-members into dynamic Panoramic Customer Profiles™ that fuel real-time, AI-driven personalization. Learn more >
Personalization Hub leverages Kobie Loyalty Interaction Cues (KLICs™) to drive real-time, always-on personalization through AI lifecycle triggers. Enabe enhanced offer optimization, gamification and journey orchestration to build deeper loyalty. Learn more >
Forrester Named Usa Leader.Customers Named Usa Favorite.
Customers Named Usa Favorite.
Kobie was named the only Leader and Customer Favorite in The Forrester Wave™: Loyalty Platforms, Q4 2025, receiving the highest scores possible in 21 of 27 criteria. Paired with our placement as a Leader in Loyalty Services, we are the only provider recognized as a Leader across both waves.
