Travel & hospitality
Loyalty solutions that land with today’s travelers
Helping travel brands transform
Consumer travel patterns vary and are influenced by brands who transform their experience. For many, the time between transactions is lengthy, meaning one disruption to the customer experience can threaten loyalty with limited opportunity to recover. With legacy platforms posing added challenges, we help travel brands transform through loyalty solutions.
Our clients are some of the most recognized travel & hospitality brands.
Named the only Leader in both Loyalty Technology and Services by Forrester, Kobie’s proven expertise spans across industries, bringing a unique lens to loyalty that can be overlooked within the limitations of a singular vertical view.
We optimize loyalty programs in ever-changing markets, leveraging AI to fuel our agility and strategy-led technology that adapts to your needs on-demand.
Our travel & hospitality portfolio is led by experts who are deeply engrained with the nuances that come with the industry, partnering with brands to build award-winning travel programs through our SaaS+ model.
Solutions at Work
Turning service disruptions into loyalty-building experiences
Knowing that service disruptions are often out of your brand’s control, and how detrimental they can be to the customer journey, learn how Kobie partnered with Amtrak to implement proactive measures that do more than just mitigate member attrition.
AI-driven personalization
Kobie Alchemy® Loyalty Cloud affords brands access a to a holistic member view, fueled by data and insights from AI that drive personalized engagement between lengthy purchase cycles.
Leaning into Emotional Loyalty
Kobie Loyalty Services and our Consumer Research helps brands understand how members experience pain and forgiveness differently to better support their journey.
Building trust with travelers
Transparency and loyalty-driven customer service strategies go a long way in influencing member behavior and retention.
Maximizing insights via AI
Legacy technology lacks the ability to maximize ROI from data. We marry zero-party data with AI cleansing to derive higher quality insights.
Configurability that rivals custom development
Kobie Alchemy® Loyalty Cloud is configurable, scalable, extensible and traceable loyalty technology that overcomes the limitations of legacy.
Speed to market
Strategy-led technology means faster speed to market with informed decisioning that takes the guesswork and lengthy ramp up time out of program redesign.
Solutions at Work
Modernizing legacy loyalty programs for today’s travelers
Research shows that with more and more travel options, consumers are becoming increasingly disloyal. Learn how Kobie modernized the Enterprise Mobility travel program to overcome this challenge and deepen loyalty with their travelers.
Let’s Connect
The travel & hospitality loyalty market is projected to grow by $30B in the next decade. To capitalize on this tremendous growth, partner with a proven Leader in Loyalty to drive lasting customer relationships and enterprise value.
