Forrester

Named Us

THE Leader.

Strategic services to make every loyalty moment work harder for your brand

From increasing retention and lifetime value to creating deeper emotional connections, our loyalty services deliver measurable outcomes and a continuous optimization cycle, built to evolve with your customers and your business.

Kobie’s Loyalty Services give you end-to-end expertise to design programs that drive meaningful business growth. Our teams bring data-informed strategy, proprietary frameworks, and cross-industry perspective to every engagement. Backed by 35+ years of expertise, in-house PhDs, and our Research Center of Excellence, we help brands understand what motivates their customers and translate those insights into scalable, financially sound program designs.

Kobie is the ONLY Leader in the most recent Services Wave™ AND scored the highest possible score in 12 categories

Current Offering Criteria

Enterprise loyalty strategy design	5
Enterprise loyalty strategy design Organization design	5 5
Enterprise loyalty strategy design Customer experience design	5 5
Enterprise loyalty strategy design Customer engagement	5 5
Enterprise loyalty strategy design Customer data processing and management	5 5
Enterprise loyalty strategy design Rewards management	5 5
Enterprise loyalty strategy design Personalization strategy and services	5 5
Enterprise loyalty strategy design Emotional loyalty measurement and optimization	5 5
Enterprise loyalty strategy design Data science, analytics, and insights	5 5

Strategy Criteria

Vision	5
Vision Partner ecosystem	5 5
Vision Pricing flexibility and transparency	5 5

Why Kobie is a Leader and Customer Favorite, in Forrester’s words

“Kobie’s robust and readily available network of tech, customer experience (CX), and rewards partners helps its clients meet consumers’ increased expectations for compelling and integrated customer experiences.”

“Kobie boasts the strongest current offering among the providers evaluated with excellent capabilities spanning CX and org design, offer management, and personalization.”

“Kobie’s data ethos differentiates all Kobie’s service offerings but makes its analytics and insights services and data processing particularly robust.”

One reference customer shared, “I have been blown away by Kobie’s strategic thinking, not just for our loyalty program but for larger loyalty within our ecosystem.”

Learn more about Kobie Loyalty Services

Learn more about Kobie Alchemy® Loyalty Cloud

Forrester

Named Us

THE Leader.

Strategic services to make every loyalty moment work harder for your brand

Kobie is the ONLY Leader in the most recent Services Wave™ AND scored the highest possible score in 12 categories

Enterprise loyalty strategy design

5

Enterprise loyalty strategy design

Organization design

5

5

Enterprise loyalty strategy design

Customer experience design

5

5

Enterprise loyalty strategy design

Customer engagement

5

5

Enterprise loyalty strategy design

Customer data processing and management

5

5

Enterprise loyalty strategy design

Rewards management

5

5

Enterprise loyalty strategy design

Personalization strategy and services

5

5

Enterprise loyalty strategy design

Emotional loyalty measurement and optimization

5

5

Enterprise loyalty strategy design

Data science, analytics, and insights

5

5

Vision

5

Vision

Partner ecosystem

5

5

Vision

Pricing flexibility and transparency

5

5

Why Kobie is a Leader and Customer Favorite, in Forrester’s words

“Kobie’s robust and readily available network of tech, customer experience (CX), and rewards partners helps its clients meet consumers’ increased expectations for compelling and integrated customer experiences.”

“Kobie boasts the strongest current offering among the providers evaluated with excellent capabilities spanning CX and org design, offer management, and personalization.”

“Kobie’s data ethos differentiates all Kobie’s service offerings but makes its analytics and insights services and data processing particularly robust.”

One reference customer shared, “I have been blown away by Kobie’s strategic thinking, not just for our loyalty program but for larger loyalty within our ecosystem.”

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