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  • What We Do
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Bram Hechtkopf

April 5th, 2011

Returning to the Basics of Relationship Banking

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April 5th, 2011

Milt & The Essence of Customer Loyalty

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June 13th, 2011

My “Customer Experience” Experience – Part 1

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June 16th, 2011

My “Customer Experience” Experience – Part 2

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August 15th, 2011

Email “Worst Practice” Sinks Customer Experience

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August 22nd, 2011

Expert Query: How Big is Too Big?

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August 24th, 2011

How Customer Centric Are You?

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August 29th, 2011

Loyalty’s First Step: Identifying the Customer

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September 16th, 2011

Are You Seeking to be a Loyalty Expert?

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September 21st, 2011

My “Customer Experience” Experience: Buttons

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September 28th, 2011

My “Customer Experience” Experience: Sports Illustrated

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October 17th, 2011

US Bank FlexPerks Thrives On Data

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